Everything You Need to Know Before You Shop
[Hero Image — Stylish woman browsing women's fashion online, bright natural lifestyle setting]
Have a question about ordering, sizing, shipping, returns, or payment?
You'll probably find the answer below.
If you can't find what you're looking for, our customer support team is happy to help.
Ordering
How do I place an order?
Choose the product you want, select your preferred size and color, add it to your cart, review your items, and proceed to checkout.
Enter your shipping information, select your payment method, and complete your purchase.
You'll receive an order confirmation after your order is successfully placed.
Do I need to create an account?
Not necessarily. You can shop through the checkout options available on our website.
Can I order multiple items?
Yes. You can add multiple products to your cart and purchase them together.
Please note that products may sometimes ship separately and may arrive in more than one package.
Sizing
What sizing does Mypursify use?
Most of our clothing uses US sizing.
However, individual products can have different fits and measurements, so always check the specific product's sizing information before ordering.
What if I'm between sizes?
Compare your measurements with the measurements provided for the specific product.
Also consider whether the material has stretch and whether the item is intended to have a fitted or relaxed silhouette.
Can you help me choose a size?
Yes. Send us the product you're interested in along with your bust, waist, and hip measurements.
We'll do our best to provide helpful guidance.
Payments
What payment methods do you accept?
We currently accept:
-
Credit and debit cards through Stripe
-
PayPal
Is payment secure?
Payment processing is handled through Stripe and PayPal.
Never send your full card details or account passwords to us by email.
Can I pay with a card through PayPal?
Depending on the options available during checkout, PayPal may allow supported card payment options.
Please follow the payment choices displayed by PayPal at checkout.
What currency do you use?
Prices displayed at checkout are shown in the currency supported by our store and payment setup.
If you have questions about a particular charge or currency conversion, contact us before placing your order.
Shipping
How long does it take to process my order?
Orders typically require 1–3 working days to process before shipment.
How long does shipping take?
Estimated shipping times are:
USA: 2–5 working days
Canada & nearby areas: 2–7 working days
UK & rest of world: 3–7 working days
These are estimates rather than guaranteed delivery dates.
Is shipping free?
Yes. Orders over $100 qualify for free shipping.
Will I receive tracking information?
When tracking is available for your shipment, tracking information will be provided through the order/shipping process.
Why did my order arrive in multiple packages?
Some orders may be fulfilled from different locations, so products purchased together can occasionally ship separately.
This means you may receive more than one package and different tracking numbers.
My tracking hasn't updated. What should I do?
Tracking information can sometimes take time to update after a package enters the carrier network.
If you're concerned about a prolonged lack of movement, contact us with your order number and tracking information.
Tracking says delivered, but I can't find my package. What should I do?
First check around your delivery location, mailbox, building reception, household members, or other safe delivery areas.
You can also contact the carrier directly.
If you're still unable to locate the package, contact us and we'll help you review the available information.
International Orders
Do you ship internationally?
Yes, shipping is available to various international destinations.
Available shipping options and delivery estimates are displayed during the shopping and checkout process.
Will I have to pay customs or import charges?
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Where legally applicable, these charges are the customer's responsibility.
Mypursify provides available shipping and customs information as accurately as possible, but customs decisions and charges are controlled by the destination country's authorities.
Can customs delay my package?
Yes. Customs processing is outside our direct control and can occasionally add time to an international delivery.
Returns
What is your return period?
Eligible items can generally be returned within 14 days of delivery.
What condition must a return be in?
Items should generally be:
-
Unworn
-
Unused
-
In original condition
-
With original tags attached, where applicable
Items that show signs of wear or use may not qualify for a return.
Where do I send my return?
Contact us before sending any return.
We work with multiple shipping/fulfillment locations, so the correct return address can vary by order.
Do not send a return to our California business address unless our customer support team specifically gives you that address.
Who pays return shipping?
Customers generally pay return shipping costs unless the return is due to an issue caused by Mypursify, such as receiving an incorrect, defective, or damaged item.
Do you offer exchanges?
Yes, eligible exchanges are available.
The original item must first be returned and received before the replacement is sent.
Customers are responsible for applicable shipping costs associated with an exchange unless the issue was caused by Mypursify.
What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item and packaging.
After the returned item is received and reviewed, eligible cases may receive a replacement or refund, depending on availability and circumstances.
Refunds
How long does a refund take?
Once a refund is approved, Mypursify processes it within 7 working days.
Your bank or payment provider may require additional time before the funds appear in your account.
Cancellations
Can I cancel my order?
You can request cancellation within 6 hours of placing your order, provided it has not already entered processing or shipped.
After that, cancellation may not be possible.
Can I change my size, color, or shipping address?
Contact us as soon as possible.
We'll do our best to make changes within the cancellation/change window, but changes cannot be guaranteed once an order has entered processing.
Products
Are Mypursify products made in the USA?
Many of our products are made in the USA, but not every product is necessarily manufactured there.
For product-specific information, refer to the individual product listing.
What materials are your products made from?
Materials vary by product.
Please check the individual product description for the specific material composition.
Can the product look slightly different from the photos?
Minor differences in color can occur because of lighting, photography, and individual screen settings.
Product construction and details may also vary slightly between production batches.
Customer Support
How can I contact Mypursify?
You can reach our customer support team at:
When contacting us about an order, please include your order number so we can help you more quickly.
I need to return an item. Should I just mail it to your business address?
No.
Please contact us first.
Because orders can ship from different warehouses, we'll provide the appropriate return instructions and address for your specific order.