At Mypursify, we want you to feel confident when shopping with us. If something isn't right with your order, we're happy to help.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
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Be unworn and unused
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Be in its original condition
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Have all original tags attached
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Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear
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Not have been washed, altered, or damaged after delivery
Certain products may be excluded from returns where stated on the product page or where required for hygiene reasons.
Contact Us Before Sending a Return
Please do not send your return to our business address or any other address without contacting us first.
Mypursify ships orders from multiple warehouses, so the appropriate return location can vary depending on the product and order.
Before returning an item, please email us at:
info@myoursify.com
hello@mypursify.com
Please include your order number and explain the reason for the return.
Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address.
Returns sent to an address that was not provided by our customer service team may be delayed or may not be successfully processed.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, ordering the wrong item, or another reason that is not the fault of Mypursify, the customer is responsible for the return shipping cost.
If the return is due to an error on our part, such as receiving an incorrect, defective, or damaged item, we will work with you to resolve the issue and cover the applicable return shipping arrangements where appropriate.
Refunds
Once your returned item has been received and inspected, we will confirm whether the refund is approved.
Approved refunds will be issued to the original payment method.
We process approved refunds within 7 working days. Depending on your bank or payment provider, additional time may be required before the funds appear in your account.
Original shipping charges, if any, may not be refundable.
Exchanges
We offer exchanges for eligible items.
If you would like to exchange an item, the original item must first be returned to us and received before we send the replacement item.
Shipping costs for exchanges are the responsibility of the customer.
Please contact us before sending the item so we can provide the correct return instructions and confirm availability of the requested replacement.
If the replacement item is unavailable, we will contact you to discuss the available options.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible.
We may ask you to provide photographs or other information to help us review the issue.
Once the item has been returned and received by us, you may choose between:
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A replacement item, subject to availability; or
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A refund
We will work with you to arrange the appropriate return shipping process when the issue is determined to be our fault.
Items That Cannot Be Returned
Items may not be eligible for return if they:
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Have been worn or washed
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Have been altered
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Are damaged after delivery due to customer use
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Are missing required tags
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Show signs of use, stains, makeup, perfume, or other damage
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Are marked as final sale or non-returnable
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Are personalized or customized, unless defective or incorrect
Return Approval
All returns are subject to inspection after they are received.
If a returned item does not meet the requirements of this policy, we may decline the return or refund.
Contact Us
For return and exchange requests, please contact:
Mypursify.com